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| Requests | Essential | Business | Enterprise |
|---|---|---|---|
| Requester portal | |||
| Requester portal advanced |
| Work orders | Essential | Business | Enterprise |
|---|---|---|---|
| Work orders with photos | |||
| Work orders with signatures | |||
| Work orders with custom layout | |||
| Work orders with custom fields/sections | |||
| Work orders with custom mandatory fields | |||
|
Work order history Reflects all the changes that happened in that workorder. Who made them and when |
| Modules | Essential | Business | Enterprise |
|---|---|---|---|
|
Customer work orders Receive work orders directly from your customers |
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| Contracts | |||
| Locations | |||
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Locations advanced Includes sub-locations, custom fields, dynamic forms for locations (the shown fields are custom based on the location type) |
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| Assets | |||
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Assets advanced Includes sub-assets, custom fields, dynamic forms for locations (the shown fields are custom based on the location type), asset check in/check out. Also includes asset usage counter. |
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| Parts | |||
| Parts advanced | |||
| Inventory | |||
| Inventory advanced | |||
| Planned maintenances | |||
| Meter readings | |||
| Generate custom documents | |||
| Custom document designer | |||
|
Document management Explorer like , centralised document management |
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| Vendors |
| Analytics | Essential | Business | Enterprise |
|---|---|---|---|
| Reporting | |||
| Advanced Analytics | |||
| Asset warranty tracking | |||
| Time tracking | |||
| Activity type tracking | |||
| Cost tracking | |||
| Downtime tracking |
| Advanced Features | Essential | Business | Enterprise |
|---|---|---|---|
| Advanced Workflow automation | |||
|
Custom work order statuses Define as many statuses you need. Don't limit you company to just Open, In Progress and Completed |
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| Corrective actions after checklists | |||
| Barcode generator/scanning | |||
| Trigger based maintenance | |||
| Time based automation | |||
| Employee clock in/clock out | |||
| Workspaces | |||
| Custom User Permissions | |||
| Escalation Protocols | |||
| Mean Time Between Failures (MTBF) | |||
| Work order auto priority matrix | |||
| Work order advanced problem categories | |||
| SAML-based Single Sign-on (SSO) |
| Support | Essential | Business | Enterprise |
|---|---|---|---|
| Assisted data importing | |||
| Self-Serve Knowledge Base | |||
| Email Support | |||
| Phone support | |||
| Dedicated Account Manager | |||
| Service Level Agreement (SLA) |
| FieldOS IoT | Essential | Business | Enterprise |
|---|---|---|---|
| IoT Functionality | |||
| FieldOS Gateway (hardware device) | |||
| External sensor integration |